At Faya Silk Élégance, we carefully hand-package every order to ensure the highest quality. Orders are processed and shipped within 3-7 business days after purchase, reflecting our commitment to precious care and excellence.

We ship all orders with our trusted partner, DHL, ensuring reliable and fast delivery. Once your order has been dispatched, you will receive a tracking number to monitor your shipment.

We offer two shipping methods for your convenience:

• Standard Shipping via DHL Parcel Connect
• Express Shipping via DHL Express Worldwide
  

You can select your preferred shipping method during checkout.

All rates are based on shipments from the Netherlands and apply to packages up to 2 kg.

Note: Shipping rates are subject to change and may vary depending on current DHL pricing. The most up-to-date shipping costs will be displayed during checkout.

Note: Standard shipping is available for European destinations only.

Note: For shipments outside the European Union, customs fees, VAT and import duties may apply and are the responsibility of the customer.

Orders shipped within the EU generally do not incur customs duties or VAT charges.

Due to Brexit, shipments to the UK may be subject to import VAT, customs duties and handling fees. These costs are not included in the shipping rate and must be paid by the recipient. Delivery times may also be affected by customs clearance.

Orders shipped outside the EU (such as the United States and Australia) may be subject to import duties, taxes and customs fees. These are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order.

Once your order has been dispatched with DHL, you will receive an email with your tracking number. Delivery times are estimates and may vary due to customs processing or local courier delays.

If you have any questions about shipping, please contact us at support@fayasilkelegance.com.